Copyright © 2024 Porque | RETURN POLICY
Return shipping is at your cost, if custom fees & taxes incurs, it’s also your responsibility. If you have any questions, please feel free to contact support@porque.com.au
To submit a return request, email our customer service team at support@porque.com.au. After receiving our confirmation, we will send the return instructions. Please prepare your package with an order number, tracking number & contact info and send it to the correct address, so your refund will be processed correctly and quickly.
After receiving the return package, we will check if the package meets our return conditions, if it does, a refund will be issued to you as store credit. The refund will be transferred within 7-15 business days.
The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags.
We do not accept items that are sent back without submitting a return request.
The original shipping fee of your order is non-refundable.
You should send an order cancellation request to our customer service team via support@porque.com.au. This must be done within 24 hours to be accepted due to our process based on your individual formula.
After receiving your order cancellation request, we will cancel the order and process a refund to your payment method.
Exchanges
Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
We aim to check and pack the orders within 5 business days. We will email you if the item is out of stock.
Orders from AUS will usually arrive within 7-15 business days of shipment.
We aim to check and pack the orders within 5 business days. We will email you if the item is out of stock.
All international orders will usually arrive within 7-28 business days of shipment depending on your destination countries.